Frequently Asked Questions

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Phoenix Home Office

Can you really bring pets on campus?

Absolutely! All healthy and well-behaved pets are welcome. You’ll see dogs, cats, lizards, hamsters and birds throughout the day. We even have an on-site dog park for our furry friends to play!

Do you provide relocation assistance?

We offer relocation for select roles. Your recruiter will walk you through it during the interview/hiring process.

What can I expect from the interview process?

Interview processes may vary by role, but usually you'll begin with a phone call with a recruiter, who will learn about your background, share details of the role and answer any of your questions. Next comes a phone or video interview with the hiring manager, followed by a video or on-campus interview with cross-functional partners (generally around 4 of them). We know it may seem like a lot, but we are invested in making sure that this is a good fit for both of us.

What kinds of benefits do you offer?

A lot! Check them out.

Do you have daycare on-site?

Yes, we offer on-site daycare for tiny humans through our partnership with Bright Horizons. Click to learn more.

Do you offer monetary incentives for performance?

We formally evaluate performance at mid-year and year-end (although you will have ongoing performance discussions with your leaders throughout the year). Associates may be eligible for year-end bonuses based on company performance and personal performance, as well as merit increases. Certain roles are also eligible for a yearly bonus percent and a long-term incentive grant that is fully vested after 3 years.

Retail Stores

Is there an age requirement to work in your stores?

Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state, or provincial law).

What training is available once I start?

Our associates go through a safety certification, receive on-the-job training for different areas and learn from our extensive pet guides to provide the best service to pets and pet parents.

What kinds of learning and development do you offer?

No matter how much experience you have, we believe that there is always more to learn! You’ll work with your store leader to discuss opportunities to cross-train in different store departments, enroll in development workshops or shadow leaders.

What kinds of benefits do you offer?

A lot! Check them out.

What are your available shifts and hours of operation?

Good news: We have flexible shifts that align with your schedule, including early morning, evening and weekend shifts. Hours may depend on store location and store department. The PetsHotel and Grooming Salon often open at 7 a.m., with the rest of the store open from 9 a.m. – 9 p.m. Please note that hours may change based on COVID-19 restrictions. Please discuss with your store leader.

Salons

What training will I receive once I'm hired?

All new bathers and stylists obtain superior operational, safety and technical knowledge through our Splash Training Program. Using a variety of learning techniques, these lessons cover salon operations, dog anatomy and common conditions, dog behavior and safe handling, pre-bathing, bathing and drying techniques, salon services and customer experience.

What are the steps involved in becoming a full-fledged PetSmart stylist?

Our free, paid salon training program takes place over 4 stages. In stage 1 as a pet stylist apprentice and bather, you'll learn about dog breeds and styling. During the stage 2 Grooming Academy (valued at more than $6,000!), you'll learn—and leave with!—the tools of the trade. As a groomer trainee stage 3, you'll put your brand-new education and fancy new tool kit to work when you head back to our salon. Finally, in stage 4, you'll hone your skillset as a pet stylist in training.

What are PetSmart’s salon safety standards?

At PetSmart, nothing is more important than the safety of pets and people. We provide comprehensive, convenient and high-quality services, while treating each pet in our care as our own. We achieve our goals by taking things that may seem small—like hands-on pet assessment and monitoring for signs of stress—and transforming them into the most important things that we do each day. Through continued education, our salon associates are empowered to always do the right thing to keep themselves and the pets in our care safe and comfortable during their stay.

Distribution Centers

What happens once I'm hired to work at a PetSmart DC?

You must pass a background check, drug screen and a Physical Abilities Test prior to onboarding with us. PetSmart is committed to providing access and reasonable accommodation for candidates and associates.

Are there age requirements for working at a PetSmart DC?

Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state, or provincial law).

What if I don’t have DC experience?

We can train you! We have entry-level positions for those without experience and can train you for other career opportunities that might interest you. We also offer structured career paths for your future growth.

Can I grow my career in the DC?

Absolutely! Whether you have no experience or a lot of it, you can have a great career in one of our DCs. We'll be clear about what your path can be and how to achieve your goals. Some associates want job enrichment opportunities and to learn a lot of different roles, while others want a more defined path. Whatever your goals, we can offer opportunities based on your aspirations.

What benefits do you offer?

A lot! Check them out.

What are your available shifts and hours of operation?

Shifts differ by location, with some offering 1st, 2nd and/or 3rd shifts. You can make note of your schedule preferences in your application.

Canada Home Office

What kinds of benefits do you offer?

A lot! Check them out.

What holidays do we get at PetSmart?

PetSmart observes 10 paid holidays per year for eligible full-time associates: New Year's Day, Family Day, Good Friday, Victoria Day, Canada Day, Civic Day, Labour Day, Thanksgiving Day, Christmas Day and Boxing Day.

What discounts does PetSmart offer to associates?

Our associates are eligible for a variety of company and non-company discounts, including 15% off products and services and up to 50% off proprietary brands. Associates also can take advantage of our Perkopolis partnership for access to thousands of discounts on items like cell phones, travel and entertainment, groceries and more. To learn more, visit the Discounts & Offerings page.

How does paid time off (PTO) work at PetSmart?

Associates are eligible for different types of paid time off depending on your work location, full-time or part-time status and local laws.

Can we really bring pets to the office?

Absolutely!! Healthy and well-behaved dogs are welcome in the office.

Call Center

What shifts are available?

Shift availability is based on operational needs, according to what we call Spring and Winter schedules. (We don't observe daylight savings time in Phoenix, where our home office is.) Typically, the Call Center runs a Spring schedule of 4:45 a.m. to 9 p.m. and a Winter schedule of 5:45 a.m. to 10 p.m.

What is training like?

Training is mandatory and lasts 3 weeks. Week 1 covers skills needed for our hotel and salon services. Weeks 2 and 3 focus on proficiency in taking calls and assisting our pet parents with various needs. Tests are given at the end of each week and associates are required to pass to continue employment.

Is relocation an option?

The Call Center is located at our home office in Phoenix. Sorry, but we do not offer relocation.

Do you have an incentive program?

We do! Our program is broken into 3 parts: total services sales (Hotel, Salon, Pet Training), total SRC (services reservation center) sales and individual performance. Bonuses are paid out monthly.

What are the benefits like?

Full-time associates (minimum 40 hours) receive dental, vision and health benefits, as well as sick, discretionary and vacation time. Part-time associates receive sick and discretionary time off (no other benefits).

What is the interview process like?

The interview process will start out as a phone screen and from there turn into an interview. Currently, this process is virtual and consists of about 7 main questions.

What is a day in the life like?

Our associates take calls throughout the day, assisting pet parents with booking services and suggesting additional amenities for an excellent customer experience. These teams use multiple computer programs that involve working on various screens (generally 2) while closing and opening resources to support our assorted booking services. Pet parents often have questions about packages, locations and services, which we access during the call through several platforms within our booking tools.

Students

Do you offer paid internships?

Yes, all internships and trainee programs are paid hourly, based on 40 hours/week.

Do you provide housing?

Yes. For students outside of the Phoenix area, furnished housing is provided.

Can I earn college credit?

College credit can be provided if proper criteria are met. Work with your emerging talent coordinator for more information.

What is the eligibility for internships?

Students must have 1 or more semesters remaining of school to be eligible for internships.

I’ve already graduated, can I be a trainee?

Our full-time trainee programs are only for winter/spring graduates within the current school year. Keep an eye out for available entry-level positions on our careers website.

Are there ways I can get involved with PetSmart before I graduate?

Please do! PetSmart offers a Summer Experience every year from July to August for students currently seeking college credits in either a 2- or 4-year educational institution. Stay tuned for more info.

Benefits

What benefits am I eligible for as a full-time associate in the U.S.?

PetSmart offers a variety of medical benefits, discounts and support to our associates. Learn more here.

What holidays do we get at PetSmart?

PetSmart observes 6 paid holidays per year to eligible full-time associates: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day.

What discounts does PetSmart offer to associates?

Our associates are eligible for a variety of company and non-company discounts, including 15% off on products and services and up to 50% off proprietary brands. Associates also can take advantage of our PerkSpot partnership for access to thousands of discounts on items like cell phones, travel and entertainment, groceries and more.

Regarding retirement plans, does the company match for the traditional and Roth SaveSmart 401(k) plans?

Yes. For every dollar you contribute (up to 6% of your pay), PetSmart deposits 50 cents into your account. For every calendar year you work 1,000 hours, you own 20% of the value of the company’s contributions. (That’s called vesting.) So after 5 years, you own 100% of PetSmart’s contributions. You’re always 100% vested in your own contributions.

Who is eligible for vacation time?

Vacation time applies to all regular full-and part-time U.S. store, DC and home office associates.

PetsHotels

What hours am I expected to work?

The PetsHotel is fully operational and staffed 24/7, 365 days a year. Shifts will vary depending on how many guests we have staying in the PetsHotel. You can expect to work on weekends and holidays.

Is there extra pay for holidays?

Yes. You are paid time and a half for any hours worked on the 6 paid holidays that PetSmart observes.

I thought PetSmart was closed on certain holidays. Am I still required to work?

Yes. There are several days where PetSmart is closed for business. However, in the PetsHotel, the holidays are our busiest time, and we must still come in to provide care for the pets. On the closed holidays the shifts are shorter, and since we’re not open for business, we celebrate during that time together as a team.

Are there any other benefits offered to associates?

Yes! PetSmart offers an associate discount on all products and services. You can even receive a 50% discount on our proprietary brands. In addition, there are health programs and paid time-off options provided to associates.

Am I required to work in the store or the salon?

No, it is not required of a PetsHotel associate to work in other areas of the store. However, there is always the opportunity for you to cross-train in other areas of the store to expand your knowledge and expertise and develop your skillset within PetSmart.

Are there opportunities to advance in my career at PetSmart?

Yes! There are many avenues for you to grow your career with PetSmart, including relocation opportunities.

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